We want you to love what you ordered. If something is not right, here is how returns work at Le Lolo.

Return Window

Items are eligible for return within 30 days of the delivery date.

Return Fee

A $6.00 return fee is deducted from your refund to cover return shipping. We do not charge a restocking fee.

What We Can Accept

To be eligible for a return, items must be:

• Unused
• Unopened
• Undamaged
• In their original packaging
• Returned with all original components, inserts, and accessories, when applicable

For safety and hygiene reasons, we cannot accept items that have been used, opened in a way that affects product safety, damaged, or sent back without their original packaging.

Final Sale Items

The following are final sale and cannot be returned or refunded:

• Gift cards
• Breastfeeding Sample Packs

Returns from Canada

Canadian orders follow the same return policy as US orders, with one difference: you are responsible for the cost of return shipping. Email us at hello@wearelelolo.com with your order number and we will send you a return label. The actual cost of that label is deducted from your refund, so the amount will vary depending on where you are shipping from. Everything else stays the same, including the 30 day window and the condition requirements above.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please email us at hello@wearelelolo.com with your order number and photos of the issue. We will make it right and you will not pay for return shipping. We are always happy to help!

How to Start a Return

Visit our return portal, or email us at hello@wearelelolo.com with your order number and the email address used to place the order.

Once your return is approved, we will send you return instructions and a prepaid return label. Please start a return request before sending anything back, since items returned without an approved request cannot be accepted.

Refunds

Once your return arrives, we will inspect the item and let you know whether your refund is approved.

If approved, your refund goes back to your original payment method, minus the $6.00 return fee, within 10 business days. Your bank or credit card company may need a few extra days to post it.

If it has been more than 15 business days since we approved your refund and you still do not see it, email us at hello@wearelelolo.com and we will look into it.

Exchanges

The fastest way to get the right size or item is to place a new order for what you want.

Once your new order is placed, email us at hello@wearelelolo.com with both your original order number and your new order number. After we approve the exchange, we will send you a free return label for the original item.

The item you send back must be unused, undamaged, and in its original packaging.

Damaged, Defective, or Incorrect Items

Please check your order when it arrives. If anything is damaged, defective, or not what you ordered, email us at hello@wearelelolo.com as soon as you can with your order number and photos of the issue so we can make it right.

Lost or Missing Packages

Once the carrier marks an order as delivered, Le Lolo is not responsible for lost, stolen, or missing packages. That said, we are always happy to help you file a carrier claim and we will do our best to support you through it. Just email us at hello@wearelelolo.com.

Questions

Email us anytime at hello@wearelelolo.com. We are always happy to help!