Customer Help

If talking to a real-life human is more your thing, you can reach our Customer Happiness Team via email (below).

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FAQ

What is Le Lolo?

Le Lolo creates beautifully designed postpartum essentials that support new mothers in their recovery journey. Our products are made to celebrate your strength, honor your body, and bring beauty into the early days of motherhood.

When should I start using postpartum products?

Most of our essentials can be used immediately after birth. Each product is thoughtfully designed for gentle use during the postpartum recovery phase and beyond. Always listen to your body and consult your healthcare provider if you’re unsure about timing.

Are your products safe for sensitive skin?

Yes. Our products are created with comfort and gentleness in mind. We avoid harsh materials and design with sensitive postpartum skin in focus. If you have specific allergies or sensitivities, we recommend checking product details before purchase.

Can I use Le Lolo products during pregnancy too?

Absolutely! While designed for postpartum, many items — like our soft accessories and self-care essentials — can be enjoyed during pregnancy and well into motherhood.

Do you ship internationally?

Yes, we offer international shipping. Shipping costs and delivery times vary by location and will be calculated at checkout.

What is your return policy?

We accept returns on unopened, unused items within 30 days of purchase. For hygienic reasons, certain products may not be eligible for return. Please check our full return policy before purchasing.

Do you offer gift options?

Yes! Our products make thoughtful gifts for new mothers. You can select gift packaging at checkout or purchase a digital gift card to let your loved one choose their own postpartum essentials.

How do I care for my Le Lolo products?

Care instructions vary by product and are included with each order. In general, we recommend gentle washing and air drying to maintain product quality and softness.

Are your products covered by HSA/FSA?

Currently, Le Lolo products are not HSA/FSA eligible. However, we are exploring ways to make our essentials more accessible for mothers in the future.