FAQs
About The Products
What is Le Lolo?
Le Lolo creates beautifully designed postpartum essentials that support new mothers in their recovery journey. Our products are made to celebrate your strength, honor your body, and bring beauty into the early days of motherhood.
When should I start using postpartum products?
Most of our essentials can be used immediately after birth. Each product is thoughtfully designed for gentle use during the postpartum recovery phase and beyond. Always listen to your body and consult your healthcare provider if you're unsure about timing.
Can I use Le Lolo products during pregnancy too?
Absolutely! While designed for postpartum, many items can be enjoyed during pregnancy and well into motherhood.
Are your products safe for sensitive skin?
Yes. Our products are created with comfort and gentleness in mind. We avoid harsh materials and design with sensitive postpartum skin in focus. If you have specific allergies or sensitivities, we recommend checking product details before purchase.
What are your products made of?
We're picky about materials because postpartum skin deserves it. Our reusable nursing pads are made with three layers of organic bamboo, and our Beyond Balm is organic and lanolin free. Full ingredient and material details live on each product page, so you always know exactly what you're putting on your body.
Using The Products
How do I care for my Le Lolo products?
Care instructions vary by product and are included with each order. In general, we recommend gentle washing and air drying to maintain product quality and softness.
How long do the nipple shield stickers last, and how do I clean them?
Every mama's body is beautifully different, so lifespan varies with how often the stickers are touched, washed, and stored, and with your skin type.
To get the most wear out of them, wash and dry your hands before handling to limit oil transfer. Only wash when absolutely necessary, since washing gradually wears down the adhesive. When you do, rinse gently with warm water and a small drop of mild soap, then air dry fully before reuse. Please avoid scrubbing, soaking, boiling, sterilizing, oils, lotions, alcohol, bleach, or sanitizing wipes. Store them fully dry in the case or a clean dry bag.
What size nipple shield do I need?
We never recommend guessing your size. A shield that doesn't fit properly can lead to nipple damage and make feeding painful, and breastfeeding should never be painful.
Our free Nipple Shield Sizing Guide will help you find your correct size, and we always suggest working with a lactation consultant to confirm your fit. If you have questions along the way, email us at hello@wearelelolo.com.
Do I need to wipe off the balm before feeding my baby?
No. Beyond Balm is organic, lanolin free, and safe for baby, so there's no need to wipe it away before nursing. Apply it after feeds and let it do its work in between.
Should I choose reusable or disposable nursing pads?
Both, honestly! Many moms reach for disposables in the early weeks when leaking is heaviest, then move to reusables once their supply settles.
Our disposables hold up to 3x more than traditional disposables and come 50 to a pack, and our reusables are three layers of organic bamboo in five shades, with a set of 10 plus a washable storage bag.
If you're building a hospital bag, disposables are the easy answer. If you're thinking a few months ahead, reusables are worth having on hand.
Still undecided? Read our blog Reusable Nursing Pads or Disposable Nursing Pads? The Nursing Pad Dilemma for more tips on making the best choice for you.
Ordering and Shipping
How fast will my order ship?
Orders leave our warehouse within 1 to 2 business days, and delivery usually takes another 2 to 8 business days depending on where you are. You'll get a tracking number by email as soon as your order is on its way.
Economy shipping is free on US orders over $40.
For more information on shipping, please visit our Shipping Policy.
Can I change or cancel my order?
We pack orders quickly, so please email us at hello@wearelelolo.com as soon as you can with your order number and what needs to change.
If it hasn't shipped yet, we'll happily update it.
Do you ship internationally?
Right now we ship directly to customers in the US and Canada, with plans to add more countries soon!
If you're outside the US and Canada, check our Stockist List to see if a store near you carries Le Lolo. And if we're not in your country yet but you'd like us to be, email us at hello@wearelelolo.com so we can add it to our list.
We also ship wholesale orders internationally, so if you're a retailer interested in carrying Le Lolo, please reach out at hello@wearelelolo.com. We'd be honored to be carried in your store!
My tracking says delivered, but I never got my package. What now?
Please wait 1-2 days, it typically shows up!
Once a carrier marks a package delivered, we aren't able to be responsible for lost or stolen packages, but we will absolutely help you file a claim with the carrier and get it moving. If your package hasn't shown up within two days, please email us at hello@wearelelolo.com with your order number.
What is your return policy?
We accept returns on unopened, unused items within 30 days of delivery. A $6.00 return fee is deducted from your refund to cover return shipping, and there's no restocking fee.
Gift cards and Breastfeeding Sample Packs are final sale.
For more information, see our Refund Policy page.
Are your products covered by HSA/FSA?
Yes! Several Le Lolo products are HSA/FSA eligible, so you can use your HSA or FSA card at checkout.
HSA and FSA are US programs, so they aren't available for orders outside the United States.
Please visit our HSA/FSA page for more details.
Gifting, Registries, and Wholesale
Do you offer gift wrap options?
Yes! With the purchase of our linen memory box, your order will arrive beautifully wrapped and ready to gift.
Our Ultimate Set in Blush and Mauve are also thoughtfully packaged inside our signature linen keepsake box for an elevated, gift-ready experience.
Can I add Le Lolo to my baby registry?
Yes! You can add our products to your Babylist registry, right here from our site.
Head to any Le Lolo product page and look for the "Add to Babylist" button. Click it, log in to your Babylist account, and that item will be added to your registry. Repeat for anything else you'd like, and you're all set!
Our items cannot be added directly from Babylist (but hopefully soon!).
Do you sell wholesale?
We do! We love seeing Le Lolo on shelves, and we work with boutiques, hospital gift shops, and retailers both in the US and internationally.
Email us at hello@wearelelolo.com and we'll send over our wholesale information.
How do I contact you?
Email us anytime at hello@wearelelolo.com. We read every message and typically reply within 1 to 2 business days.
Whether it's an order question or you just want help figuring out what you need, we are always happy to help!

